Job Description

ServiceNow Consultant

12-month contract (opportunity for extension)

Remote (w/ occasional travel)

Brooksource is seeking a skilled ServiceNow Consultant to support a premier consulting organization recognized for driving large-scale digital transformation initiatives. Our client is a leader in delivering ServiceNow solutions across a diverse portfolio of enterprise clients, with a growing demand for advanced capabilities in IT Operations Management (ITOM), AIOps, and AI-driven automation. If you are excited about the opportunity to join a dedicated delivery team ensuring successful ServiceNow implementations and innovation, apply today!

Key Responsibilities

• Lead implementation and configuration of ServiceNow ITOM modules, including Service Mapping and Cloud Discovery
• Oversee AIOps capabilities for predictive issue detection, alert correlation, and automated remediation.
• Define and maintain CMDB health and governance frameworks.
• Implement and optimize ServiceNow Now Assist across ITSM, CSM, and HR workflows.
• Develop agentic AI use cases leveraging ServiceNows Generative AI Controller and LLM integrations (e.g., OpenAI, Azure, Google).
• Collaborate with stakeholders to identify and deliver AI-driven workflows, automations, and knowledge summaries.
• Manage sprint planning, deliverables, communication, and escalation paths.
• Ensure successful project outcomes through clear governance and measurable SLAs.

Required Skills & Experience

• 5+ years of ServiceNow implementation experience
• Experience working with ITOM Implementation such as service mapping, discovery, event management.
• Experience working with ITSM such as incident management, change management, request, and problem management.
• Experience in designing and developing service catalogs, client scripts, update sets.
• Experience working with integrations through REST APIs and working with JSON objects.
• Proven expertise in Service Mapping, Discovery, and CMDB architecture.
• Experience delivering or integrating AIOps and Predictive Intelligence capabilities.
• Hands-on experience with ServiceNow Now Assist and Generative AI capabilities.
• Demonstrated experience leading cross-functional teams and offshore coordination.
• Excellent communication and stakeholder management skills.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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